Return Policy
Morzart Clothing, we strive to provide our customers with the highest quality designer clothing crafted with precision and care. We want you to be completely satisfied with your purchase, but we understand that sometimes things may not go as planned. That's why we offer a hassle-free return policy to ensure your shopping experience with us is smooth and enjoyable.
Our Commitment to You
We stand behind the quality of our products and aim to exceed your expectations with every purchase. If for any reason you are not satisfied with your order, you may return eligible items within [X days] from the date of delivery for a refund or exchange, subject to the terms and conditions outlined below.
Return Eligibility
To be eligible for a return, items must meet the following criteria:
Unused and Unworn: The item must be in its original condition, unworn, unused, and with all tags attached.
Original Packaging: Items must be returned in their original packaging to ensure they are adequately protected during transit.
Proof of Purchase: A valid proof of purchase, such as the order confirmation or receipt, must accompany the return.
Non-Returnable Items: Certain items are non-returnable, including but not limited to intimate apparel, accessories, and items marked as final sale or clearance.
Initiating a Return
To initiate a return, please follow these steps:
Contact Us: Reach out to our customer service team at support@morzartclothing.in within [6-7days] of receiving your order to request a return authorization.
Provide Details: Provide your order number, the item(s) you wish to return, and the reason for the return. Our team will guide you through the return process and provide further instructions.
Packaging: Pack the item(s) securely in the original packaging, ensuring they are adequately protected against damage during transit.
Shipping: Ship the return package to the address provided by our customer service team. Please note that return shipping costs are the responsibility of the customer, unless the return is due to an error on our part.
Refund Process
Once we receive and inspect the returned item(s), we will notify you of the approval or rejection of your refund. If approved, your refund will be processed via the original method of payment within [5-7business days]. Please note that shipping and handling charges are non-refundable.
Contact Us
If you have any questions or concerns about our return policy or need assistance with a return, please don't hesitate to contact our customer service team at support@morzartclothing.in. We are here to help and ensure that your shopping experience with Morzart Clothing is nothing short of exceptional.
Thank you for choosing Morzart Clothing for your fashion needs. We appreciate your trust in us and look forward to serving you again soon.
Warm regards,
The Morzart Clothing Team